Introduction
Your privacy matters to us at Sereyka Builds. This Privacy Policy outlines the types of information we collect, how we use it, and your rights regarding your personal data when you interact with our website.
By accessing and using our website, you agree to these terms, which form a binding legal agreement between you (the user) and Sereyka Builds.
1. Information We Collect
a. Personal Information
When you create an account, make a purchase, or contact us, we may collect:
- Email address
- Payment details (securely processed by third-party providers)
We do not store full credit card numbers on our servers.
b. Non-Personal Information
We may collect certain data automatically to help improve your experience, such as:
- IP address
- Browser and device type
- Pages visited
- Referring URL
- Time spent on the site
- General geographic location
2. How We Use Your Information
We use your information to:
- Provide access to your purchases and account features
- Process transactions securely
- Send order confirmations, support responses, and updates
- Analyze website usage and improve performance
- Comply with legal obligations
We do not sell, rent, or trade your personal information.
Legal Basis: Our legal basis for collecting and using your information is to perform our contract with you (Terms of Service) and our legitimate interest in providing a secure service.
3. Cookies and Tracking Technologies
We use cookies and similar technologies to:
- Keep you logged in
- Remember your language preferences
- Analyze website traffic and usage patterns (with your consent)
- Improve overall user experience
You can choose to disable cookies in your browser settings. However, certain site features may not function properly without them.
Analytics cookies (Google Analytics) are only loaded after you accept cookies.
4. Third-Party Services
We use trusted third-party services to operate our business efficiently and securely:
- Stripe — Our payment processor that handles all transactions securely.
- Cloudflare — Website hosting, security, and content delivery.
- Google Analytics — Website analytics (with consent).
- Resend — Email delivery services for transactional emails.
5. Security
Your account is protected by a password to help safeguard your privacy and security. It is your responsibility to prevent unauthorized access to your account by choosing a strong password and keeping it confidential.
We strive to protect the privacy of your account and personal information, but we cannot guarantee complete security. Unauthorized access, hardware or software failure, or other factors beyond our control may compromise the security of user information.
Our website may contain links to third-party sites. We are not responsible for the privacy policies or practices of those sites.
Data Breach Notification: In the event of a data breach that affects your personal information, we will notify affected users and relevant authorities within 72 hours, as required by GDPR.
6. Your Rights
Depending on your location, you may have rights under applicable data privacy laws, including:
- Accessing the personal data we hold about you
- Requesting corrections or updates to your information
- Requesting deletion of your personal data
- Withdrawing consent for marketing communications
To exercise any of these rights, contact us at: [email protected]
You can also unsubscribe from marketing emails at any time by clicking the "unsubscribe" link at the bottom of our messages.
7. GDPR Rights (EU/EEA Users)
If you are located in the European Union or European Economic Area, you have additional rights under GDPR:
- Right to Access: Obtain a copy of your personal data
- Right to Rectification: Correct inaccurate data
- Right to Erasure: Request deletion of your data
- Right to Restriction: Limit how we process your data
- Right to Data Portability: Receive your data in a portable format
- Right to Object: Object to certain processing activities
To exercise these rights, email us at [email protected] with "GDPR Request" in the subject line. We will respond within 30 days.
8. Data Retention
We retain your personal information for as long as necessary to provide our services and comply with legal obligations:
- Account data: Until you request deletion
- Transaction records: 7 years (legal/tax requirements)
- Analytics data: 26 months
When you delete your account, we will remove your personal data within 30 days, except where retention is required by law.
9. Children's Privacy
Our website is not intended for children under the age of 13 (or 16 in the EU). We do not knowingly collect personal information from anyone under these ages.
If we learn that we have collected personal information from a child without verified parental consent, we will delete that information promptly.
If you believe that we may have collected information from or about a child, please contact us at [email protected].
10. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.
Your continued use of the site constitutes your acceptance of any changes.
11. Contact Us
If you have any questions or concerns about this Privacy Policy, you can reach us at:
- Email: [email protected]
- Discord: discord.gg/sPFBe9n6R7
Data Controller: Sereyka Builds (Poland). For GDPR-related inquiries, contact: [email protected]